You’ve had the conversation.
You were clear. Direct. Professional.
…so why didn’t anything change?
Because feedback isn’t about what you say.
It’s about how the other person experiences it.
And most people get that wrong.
In Part 2 of this series, Jess Chapman breaks down the structure behind feedback that actually works, introducing the NISA framework.
A simple, practical way to:
• start conversations without triggering defensiveness
• show you understand the other person (so they actually listen)
• explain impact in a way that matters to them
• and move from conversation → behaviour change
This isn’t about being nicer.
It’s about being effective with real humans.
If your feedback isn’t landing, it’s not random.
There’s a reason. And a fix.
Wired to Work with Jess Chapman. Watch or listen: https://www.wiredtowork.castos.com/
Join our Patreon community: https://www.patreon.com/wiredtowork
