Resources Mentioned in Today's Episode
McKinsey & Company COVID-19 Response Center
McKinsey & Company Research: Helping US healthcare stakeholders understand the human side of the COVID-19 crisis
Key Takeaways
McKinsey & Company Research
- Our research focuses on the person as a whole, to understand how COVID-19 has affected them.
- There has been an improvement since March, but there are still 53% of respondents in our latest survey who felt they were either anxious, depressed, or both.
- The data shows levels of anxiety and depression increasing for individuals in their mid 80’s.
- From this, we can see that the age group that has the most need is experiencing the most distress out of the entire population.
- We’ve seen that 70% of individuals are accessing care for their mental health through telehealth during this time.
- 12% of people have either lost their health insurance or are about to lose their health insurance.
- 20% of individuals report they haven’t received communications from their healthcare provider.
- Proactive outreach from their healthcare provider was the most significant indicator of how to get consumers to receive needed care or come in earlier for their care
- 12% of consumers have not gotten the care they need due to:
- Not feeling safe in in-person environments.
- No exposure to telehealth.
- Other.
How to Support Consumers
- It’s essential to think about the design of your benefits so that people get care when they need it.
- Consumers are requesting copays and deductibles to be waived for COVID-19 testing.
- There’s an opportunity for providers to explain what costs will include upfront so that they can set up a payment plan or reduce the amount for patients during this time of transition.
