Resources Mentioned in Today's Episode
Key Takeaways
Internal Communications
- Understanding that employees will have a spectrum of feelings during and after the reopening of hospitals is essential in providing the appropriate support needed.
- Health system leaders should think about the humanity of and the experiences of their front-line workers as they create their internal messages.
- Two-way communication is essential in understanding how people are feeling.
- Focusing on listening and providing open forums that allow for two-way communication will show support and empathy from hospital leadership.
- Continually communicating resources to front-line workers will provide comfort as these individuals navigate the trauma created from COVID-19. Resources can and should include:
- Mental health support
- Counseling
- Telemedicine
Future Internal Communications
- Moving forward, companies need to prepare for the second wave.
- In order to prepare, you should start by asking:
- What can you do better the second time around?
- Do you have the resources you need in place?
- What is your crisis plan?
- Remember to be human and transparent.
