Guest 1: Robert Webb
Title: Chief Information Officer, Hilton Worldwide
Guest 2: Joe Eng
Title: Chief Information Officer, JetBlue Airways
Guest 3: Arun Rajan
Title: Chief Technology Officer, Zappos.com
The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to reach out to external partners, developers, and even other customers. How can IT pull all these people from so many different business constituencies together into a virtual "village" to really resolve customer problems?
