Jeff Kaplan, Managing Director of THINKstrategies, and founder of the Managed Service Showplace® www.thinkmsp.com and Software-as-a-Service (SaaS) Showplace® www.thinksaas.com joins the Lippis Report podcast to discuss Managed Services. The general trend is that Managed Service providers are adding IP communication into their service portfolio to differentiate and grow. We discuss MS 3.0 and in particular Cisco’s managed services 3.0 initiative.
