3com offers a global support network for its customers that are staffed around the world. Their hallmark is flexibility in engagement arrangement and customization of support needs. Vendor transition and product support are two key aspects offered by 3Com so that risk of vendor transition is transferred to 3Com and not the customer. Service and support is needed more now then ever as data center and enterprise network design and deployments have become complex thanks to a plethora of new technologies and options. I discuss the Importance of service and support in enterprise networking with Imran Khan Vice President of Global Services at 3Com. Enjoy, Nick
