Vance Morris is an entrepreneur, keynote speaker, and an authority on customer experience & customer service. Vance previously worked at Walt Disney World where he managed multiple restaurants and nightclubs. At Disney, he learned much about customer service, paying attention to small details, and creating memorable guest experiences. In this episode, we discussed how Vance applies the lessons he learned at “the happiest place on Earth” to his carpet cleaning company and other service businesses. By sprinkling in some Disney magic and going the extra mile to surprise and delight his customers, Vance Morris made his cleaning companies stand out from the competition.
While carpet cleaning and mold remediation may not sound like the most glamorous and exciting businesses in the world, Vance set his companies apart by using creative branding and marketing tactics, building a strong culture, and bending over backward to deliver a level of service that leaves his competitors in the dust.
Also a business coach and mentor to entrepreneurs, Vance shares his Disney-influenced approach with his coaching clients to help them build strong, engaged teams and drive customer loyalty without getting in their own way. He helps his clients create systems that give them more freedom and allow them to spend more time working on their businesses and less time in their businesses. If you’re anything like me, you don’t want to be coached by someone whose only business has been a coaching business or someone who has only studied business from books and courses; you want to get advice from a business owner who has firsthand experience running successful small businesses. Vance Morris is the real deal with the wisdom and insights to share that can only be learned from experience.
Watch this episode on YouTube: https://youtu.be/I9osnSwhnnk
Connect with Vance Morris: https://www.linkedin.com/in/vancemorris/
Get his free list of 52 Ways To Wow Your Customers
Without Breaking The Bank here: www.wow52ways.com
Learn more about his three successful service businesses:
www.easternshorecarpetcleaning.com
www.easternshorerugcleaning.com
