Troubleshooting is much more than solving problems. True troubleshooting is digging into the issue until you identify the root cause of the issue. This week we dig deep into the art of troubleshooting and give you some practical tips and ticks you can use to troubleshoot your way out of any issue!
-- During The Show --
01:00 Digital Signage & CCTV - Matt
Xibo (https://xibo.org.uk/)
Frigate (https://frigate.video/)
04:00 Rust Desk - Charlie
Rust Desk (https://github.com/rustdesk/rustdesk/releases)
Video on censortube (https://invidious.snopyta.org/watch?v=9nzHm3xGz2I)
Video Shownotes for docker install (https://shownotes.opensourceisawesome.com/rustdesk/)
Rport (https://rport.io)
Important to offer a paid "hosted" option
11:00 Camera/NVR Combo - Mike
Chinese cameras bad
Used Access Cameras
Might be missing peices
May need to be reset
May not have updates
GeoVision (https://www.geovision.com.tw/)
Stay away from GeoVision 360 Cameras
Spork Syndrome
Buy a Used Switch
Synology + Survelance Station
Orchard NVR (ipconfigure.com)
MotionEyeOS (https://github.com/motioneye-project/motioneyeos/wiki)
21:20 Gadget of the Week
Notkia Hackaday (https://hackaday.com/2022/06/18/notkia-building-an-open-and-linux-powered-numpad-phone/)
24:00 News Wire
JRC Disaster Relief Algorithm
JRC (https://joint-research-centre.ec.europa.eu/jrc-news/new-open-source-software-decrypts-social-media-messages-help-manage-risks-and-disasters-2022-06-20_en)
Github (https://github.com/ec-jrc/SMDRM)
Open Source USB Camera
DIY Photography (https://www.diyphotography.net/this-diy-usb-camera-features-interchangeable-lenses-and-sensors-and-is-completely-open-source/)
Circuit Valley (https://www.circuitvalley.com/2022/06/pensource-usb-c-industrial-camera-c-mount-fpga-imx-mipi-usb-3-crosslinknx.html)
MS Store Policy Changes
GHacks (https://www.ghacks.net/2022/06/17/microsoft-store-no-astronomical-pricing-and-paid-open-source-or-free-copycat-applications-anymore/)
Mattermost 7
Venture Beat (https://venturebeat.com/2022/06/15/open-source-mattermost-expands-workflow-platform-with-7-0-release/)
Grafana OnCall Open Source
Tech Crunch (https://techcrunch.com/2022/06/14/grafana-open-sources-its-on-call-management-tool/)
KDE Plasma 5.25
KDE (https://kde.org/announcements/plasma/5/5.25.0/)
Manjaro 21.3
Make Use Of (https://www.makeuseof.com/manjaro-21-3-released/)
Linux 5.17 EOL
9 to 5 Linux (https://9to5linux.com/linux-kernel-5-17-reaches-end-of-life-users-urged-to-upgrade-to-linux-5-18)
Fish Shell 3.5
Fish Shell (https://fishshell.com/docs/current/relnotes.html#fish-3-5-0-released-june-16-2022)
Ubuntu Core 22
Venture Beat (https://venturebeat.com/2022/06/15/ubuntu-core-22-brings-real-time-linux-options-to-iot/)
Proton 7.0-3
Make Use Of (https://www.makeuseof.com/proton-7-0-3-boots-linux-steam-deck-game-compatibility/)
Total War WARHAMMER III Ported to Linux
9 to 5 Linux (https://9to5linux.com/total-war-warhammer-iii-is-out-now-on-linux-ported-by-feral-interactive)
Travis CI Bug
Tech Monitor (https://techmonitor.ai/technology/cybersecurity/travis-ci-vulnerability-open-source)
Linux Rootkit Syslogk
Tech Radar (https://www.techradar.com/news/this-new-linux-rootkit-malware-is-already-targeting-victims)
SSH Worm Panchan
Akamai (https://www.akamai.com/blog/security/new-p2p-botnet-panchan)
New Linux Malware Symbiote
Threat Post (https://threatpost.com/linux-malware-impossible-detect/179944/)
28:15 Technical Problem Solving
Start with the end in mind
Define Success (Avoids Scope Creep)
Appropriate Response to scope creep
Eliminate low hanging fruit first
Make sure things are up to date
Back tracing (try earlier versions)
Nuke and Pave
Keunwoo's Blog Post (https://keunwoo.com/notes/rebooting/)
Start with what you know
Eliminate Variables
Simplify or Isolate
Be Firm "We have to do this"
Minimize hardware and software configuration
Can the problem be reproduced on single and/or multiple systems
Root Cause Analasys
What is the cause
Is it correctly fixed
Three main Root Causes
Physical
Human Error
Organizational
Problem Solving Steps
1 Define the Problem
2 Gather Data
3 Identify Causal Factors
4 Determine Root Cause for each factor
5 Implement Solutions
Documentation
Start with existing documentation
Document and share trouble shooting steps
Document the solution (no magic configs)
Share the solution
Effective Bug Reporting
A HUMAN IS ON THE OTHER SIDE OF YOUR BUG REPORT!!!
Title/Bug ID/Reference Point
Environment details
Steps to reproduce a bug
Expected result
Actual result
Visual Proof (Screenshot/Video/Logs)
Severity/Priority
Resolution / Presentation
Review the end goal
Work around or fix
Escalated/Filled Bug Report
-- The Extra Credit Section --
For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard!
This Episode's Podcast Dashboard (http://podcast.asknoahshow.com/291)
Phone Systems for Ask Noah provided by Voxtelesys (http://www.voxtelesys.com/asknoah)
Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix (https://element.linuxdelta.com/#/room/#geeklab:linuxdelta.com)
-- Stay In Touch --
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