How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software.
-- During The Show --
01:30 Remote Desktop Tool - Aaron
06:00 Home Router? - Howard
09:00 Migrating OS drive? - Lucas
14:00 Update Machines on Lan - Charlie
19:50 CloudFlare and Ep 297 - Jeremy
21:20 More Cloudflare Feedback - Tiny
24:15 Gadget of the Week
32:50 Supporting Open Source
- Different types of clients
- Flowcharts and escalation
- Open Source doesn't always have a clear escalation path
- Projects that offer hosting preferred
- Bitwarden
- NextCloud
- Element/Matrix
- Red Hat
- 45 Drives
- IX Systems
- Netgate
- Signing up for these services helps support open source development
- Open Source Solution
- Resolved in less than 60 min
- Patch Applied in less than 24 hours
- Code pushed to upstream in about a week
- Rising tides lift all boats
- Closed Source Solution
- Contacted provider
- Still waiting for a response
- Open Source allows for a better customer experience
- Corporations use open source to avoid lock in
- Shift in public perception
- Ansible is great
- Containers and Modularity comes at a price
-- The Extra Credit Section --
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