*What if one question could expose everything wrong with your customer experience?
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Most businesses think their phone systems are “fine” – until you start asking the right questions. In this episode of CX Without the BS, we rip off the band-aid and walk through 10 brutally direct questions that reveal how your phone system is actually performing. You’ll walk away with a cheat code to uncover hidden CX gaps – the kind that are quietly costing money, frustrating customers, and demoralizing teams.
These aren’t softballs. We’re skipping the fluff and diving straight into the conversations you should be having with every client, every time. From missed call tracking to personal cell phone usage, every question pulls back the curtain on a broken or duct-taped system. If you’ve ever heard a business say “we’re fine,” you’ll want to press play.
We break down each question, not just with what to ask, but why it matters. You’ll learn how to spot blind spots in visibility, poor integrations, slow resolutions, voicemail chaos, and the myth of “happy customers” as a CX metric. Most of these issues aren’t on purpose - they’re a result of never asking hard questions in the first place.
Every single question in this episode is designed to expose real-world communication problems before they cost you a deal or a customer. These are the questions that separate amateur tech advisors from trusted experts – and they’re exactly how you position a better system without sounding salesy.
If you’re a technology advisor, a channel partner, or even a business owner yourself, this is 20 minutes of discovery gold. Don’t waste time pitching – ask better questions, uncover the gaps, and let the customer ask you for the fix.
