You just started to use Crisp and now discover the whole software, you have multiple operators, dealing with different timezone, private notes will help your company not to lose data and mentions private note will bring better efficiencies within your company's department. Private Notes are internal notes that an Operators/Admin can add to a conversation. Private Notes are not visible to your end users, and are added in-line within the messages.
This feature is particularly helpful for Operators who want to provide context when reassigning the conversation to another Agent in the Dashboard. Private Notes also support ‘Mentions,’ which allow Operators to tag other team members in Private Notes so they’ll be notified in real time.Every time an operator get mentioned, he receive an email and a desktop notification to inform him that he needs to reply to a customer.
