In this insightful episode, we\'re joined by Carrie Charles, CEO of BroadStaff, for an in-depth discussion on the evolving landscape of workforce management in the wireless retail industry. As millennials and Gen Z become the majority of the workforce, understanding and engaging these generations is not just an option—it\'s a necessity. Carrie shares her expert perspective on the challenges of high turnover rates within the industry and the significant costs associated with replacing employ...