Jeff Cremeans, a 25+ year process server and owner of Encore Delivery Systems in Columbus, Ohio, shares lessons from his career. His worst experience involved defusing a tense confrontation after a server intimidated an elderly woman, teaching the importance of respectful service. His best was serving a skilled evader who accepted the papers with a handshake. Currently handling high-volume child support cases and a high-profile neo-Nazi target, Jeff relies on skip tracing, tips, and networking. His advice: be humble, communicate well, follow through, and keep learning from others in the field.
00:00 The serve that ended with a handshake
00:28 Process Server Daily intro
01:10 Meet Jeff Cremean – 25+ years in the field
03:20 From law-firm mailroom to business owner
06:40 Jeff's worst experience: angry grandkids at the office
11:20 Prudence at the door & not scaring defendants
14:30 Best win: outplaying a wealthy dodger
18:05 Serving a notorious neo-Nazi – toughest case of Jeff's career
22:50 Favorite skip trace tactics (nosy neighbors, parks & more)
25:40 Safety, self-defense & why common sense beats weapons
27:30 Best advice, mentors & starting over with just $100
