In this episode of Process Server Daily, veteran process server Steve Glenn shares his journey from serving papers with his wife to leading multiple companies and mentoring others in the field. He reveals practical tips on handling deceitful serves, mastering customer service, and running a successful business with integrity. Steve emphasizes preparation, mentorship, and professionalism as keys to longevity in the industry, reminding listeners that success comes from hard work, honesty, and doing what you love.
00:00 — Introduction to Process Server Daily
00:21 — Meet Steve Glenn + how he got started
02:10 — Early field frustrations and people lying
04:40 — Turning negative experiences into serving techniques
06:40 — Reading body language, questions, and ID tactics
09:20 — Why preparation is the key to success
11:20 — Greatest experience: mentoring others
13:30 — Customer service, affidavits, and the "wow factor"
16:00 — Growing multiple companies and scaling long-term
18:50 — Professional vs hobby process servers
21:10 — Favorite skip-trace mindset (art vs science)
22:40 — Defense philosophy: serve and leave
24:00 — Book recommendation: Unlimited Power
26:10 — Advice from his mother that shaped his career
27:50 — Building and leading a process server association
30:40 — Why mentorship accelerates success
33:30 — Final advice for struggling or new servers
35:20 — How to connect with Steve Glenn
