Gary Clayton, owner of On Time Process Services in Klamath Falls, Oregon, shares his journey from a side gig in 2014 to running a skip tracing and hard-to-serve business. His worst experience involved being held at gunpoint for two hours by three individuals during a divorce serve, underscoring the importance of preparation, safety, and staying calm. His best experience was locating and serving a man set to inherit over $2 million—one of the rare times delivering good news. Gary advises knowing your local laws before expanding, maintaining positive interactions, and prioritizing customer service to build lasting client relationships.
00:00 — Introduction / show opener
01:40 — Meet Gary Clayton & how he got started
04:20 — Why process serving beat his previous career
07:10 — Worst experience: held at gunpoint during a serve
12:30 — Safety, preparation, and working with dispatch
17:20 — Greatest experience: serving good news (inheritance case)
20:30 — Growing a reputation-based business
23:40 — Skip tracing tactics (court records, DMV, tools)
26:40 — Defense mindset & staying professional
28:10 — Final advice for struggling servers / how to connect
