Gary Clayton, owner of On Time Process Services in Klamath Falls, Oregon, shares his journey from a side gig in 2014 to running a skip tracing and hard-to-serve business. His worst experience involved being held at gunpoint for two hours by three individuals during a divorce serve, underscoring the importance of preparation, safety, and staying calm. His best experience was locating and serving a man set to inherit over $2 million—one of the rare times delivering good news. Gary advises knowing your local laws before expanding, maintaining positive interactions, and prioritizing customer service to build lasting client relationships. 00:00 — Introduction / show opener 01:40 — Meet Gary Clayton & how he got started 04:20 — Why process serving beat his previous career 07:10 — Worst experience: held at gunpoint during a serve 12:30 — Safety, preparation, and working with dispatch 17:20 — Greatest experience: serving good news (inheritance case) 20:30 — Growing a reputation-based business 23:40 — Skip tracing tactics (court records, DMV, tools) 26:40 — Defense mindset & staying professional 28:10 — Final advice for struggling servers / how to connect
