Michael Santos is a seasoned career process server who began his journey in California and recently expanded to Salem, Oregon. Known for his storytelling, he shares both the emotional and humorous sides of the job — from difficult moments serving people during hard times to a memorable encounter serving a subpoena to a stripper using clever persuasion. Michael discusses the stark differences between building a business in California versus Oregon, his strategies for navigating challenges, and his commitment to professionalism. With decades of experience, he emphasizes honesty, strong navigational skills, and respectful communication as keys to success in the industry.
00:00 Introduction & Michael's background
01:30 Growing up in a family of process servers
03:45 Worst field experience: serving during personal tragedy
07:10 The emotional reality of serving papers
09:40 Treating servees as people, not paperwork
11:30 Funniest serve: subpoena at a strip club
16:10 Professionalism and verbal control in tense situations
18:40 Relocating from California to Oregon & starting over
22:00 Major legal differences between CA and OR process serving
25:10 Safety, body cameras, and self-protection in the field
27:40 Tools, software, and skip trace tactics
29:30 Client acquisition: targeting paralegals, not attorneys
31:00 Final advice for Server Nation
