In this episode of Process Server Daily, host Mighty Mike Reid interviews Brandon Yadegar, the "celebrity server" in Los Angeles and COO of OnCall Legal. Brandon shares how he got started during the 2007–2008 recession while in law school, then built his career by learning the rules fast, training servers himself, and developing practical field tactics that reduce evasions and repeat attempts.
He tells a memorable "worst experience" from a long stakeout (the classic had-to-pee moment), which leads into real talk about stakeouts, client pressure, and staying professional in uncomfortable situations. Brandon breaks down effective door strategies—like greeting someone as if you already know them to quickly confirm identity, and using an "ID check" approach to catch people who claim the defendant doesn't live there. He also covers handling aggressive servees/pets, why you should sometimes serve-and-verify later, and how systems (GPS notes, automation, an "assembly line" for proofs) keep clients updated and happy. The episode closes with his key lesson: "You're only as good as your last serve," plus a fun prank segment.
00:00 Intro: Episode setup + guest introduction (Brandon "celebrity server," OnCall Legal)
01:05 Brandon's origin story: law school, recession era, and why he chose attorney services instead
03:15 How Brandon trained himself (no formal training) + learning laws, licensing, and reps in the field
05:10 Working in Beverly Hills / LA environment and high-profile service realities
06:10 Worst experience: stakeout gone wrong (the "bathroom" story)
08:10 Stakeouts, client pressure, and field realities no one talks about
09:20 Handling aggressive people and animals: calm control, awareness, and minimizing risk
10:20 Door tactic #1: "Act like you know them" to confirm identity fast ("Mike, how are you?")
12:05 Door tactic #2: "Show ID so you're removed from the system" (catching liars + saving attempts)
14:10 When to serve-and-verify later (why missing the moment costs more than re-printing)
15:40 Life shift: becoming a parent and how it changes priorities
16:45 Best advice Brandon received: "You're only as good as your last serve"
18:40 How one small error can lose major law-firm accounts (legal industry = low tolerance for mistakes)
20:40 Rapid Fire: first-attempt timelines + underpromise/overdeliver strategy
21:40 Status updates: live notifications, GPS attempt logs, and client communication systems
22:35 Attempts policy + when extra attempts make sense
23:20 Proof of service workflow: "assembly line" model + speed expectations
24:10 Pricing philosophy and working with affiliates
25:30 Building strong affiliate relationships without racing to the bottom
27:10 Courthouse networking and expanding service coverage
28:40 Systems, consistency, and scaling attorney services
30:10 Prank-a-Process-Server segment
33:30 Final advice: professionalism, preparation, and reducing wasted attempts
Our Guest Website: https://www.oncalllegal.com/
Who Did We Prank:
Michael Santos: http://www.superiorprocessservers.net
Commercial Process: https://www.comproserve.net/
