In this episode of Process Server Daily, host Mighty Mike Reid sits down with Dan Brouillette, president of Express Process and longtime Texas process server, to explore nearly three decades of experience in the field. Dan shares how he transitioned from serving in the U.S. Air Force to process serving, eventually becoming a training director and leader within the Texas Process Servers Association (TPSA).
The conversation opens with one of Dan's most intense early field experiences, where an aggressive business owner threatened him in front of his young son. Dan explains how that moment shaped his approach to safety, situational awareness, and de-escalation—and why no serve is ever worth getting hurt over. He emphasizes staying calm, leaving when necessary, and understanding that professionalism often means walking away.
Dan also shares one of his most rewarding experiences: earning long-term, repeat business by treating a child-support defendant's family with respect rather than judgment. That simple approach led to easier future serves and demonstrated how professionalism and empathy can completely change outcomes in this industry.
Beyond field stories, Dan breaks down the importance of industry involvement through TPSA, including certification, continuing education, and legislative advocacy to protect both process servers and the public. He discusses practical tools like license-plate lookups, appraisal district records, case-management software, and body cameras, along with grassroots marketing strategies such as courthouse networking and visibility.
The episode wraps with advice on maintaining a positive attitude, enjoying the work, embracing technology, and giving back to the community—reinforcing that process serving can be both a career and a service when done the right way.
00:00 Introduction to Dan Brouillette
02:30 From the Air Force to process serving
07:10 Worst field experience and safety lessons
16:40 De-escalation and professionalism in tense situations
23:50 Greatest experience: respect leading to repeat business
29:30 The "golden rule" in process serving
34:10 TPSA, certification, and industry advocacy
41:00 Skip tracing tools, software, and body cameras
44:30 Marketing at courthouses and building relationships
47:00 Final advice: stay positive, learn constantly, and give back
