In this episode of Process Server Daily, host Mighty Mike Reid interviews Rob Henderson, a Texas process server who grew up around the industry through his parents' business. Rob shares early lessons from scaling too fast—taking on too many ZIP codes too quickly, falling behind, and dealing with frustrated clients.
He talks about handling intimidation in the field, staying aware, and how going above and beyond can create loyal clients—highlighted by a domestic-violence case where he successfully served someone just before they left the country (and the client later sent cookies). Rob also shares practical tools and tactics like skip tracing through social media, using a body camera, and pounding the pavement with flyers and business cards to win attorney clients. The episode closes with advice to find mentors and keep learning in the field.
00:00 Intro + Rob's background
03:20 Worst experience: taking on too much, delinquent services
07:10 Field intimidation + awareness tips
10:30 Best experience: high-stakes DV serve (cookies after)
13:40 What brings in new clients + standing out
17:10 Rapid fire: social media skip tracing, case tracking, routing app
20:10 Why a body camera saves you
22:10 Rebuilding from scratch: flyers + visiting attorneys
25:10 Parting advice: mentors + learn in the field
