In this episode of the Process Server Daily podcast, host Mighty Mike Reid interviews Jason Burke, a second-generation process server and president of D&R Legal Process Services in the San Francisco Bay Area. Jason shares how he got into the industry through his family's business, the ups and downs of rebuilding it over the years, and what helped him turn things around.

He recounts a terrifying field story where he was shot at while attempting service in a rural part of Contra Costa County, and he breaks down practical safety habits for servers in unpredictable situations. Jason also explains how he rebuilt momentum by raising prices and leveraging social proof through online reviews, plus why answering the phone and treating people with respect sets providers apart. The episode closes with business advice on using process serving as a vehicle to build long-term financial stability through smart personal finance and investments.

00:00 Intro + guest welcome
02:10 Jason's background (second-generation server, Bay Area business)
06:40 Worst field story: being shot at during a rural serve
15:30 Safety mindset + exit planning in the field
19:40 Biggest win: rebuilding the business, reviews, raising prices
24:30 What he's focused on now (systems, software, cutting low-margin work)
28:10 What makes his business different (responsiveness + respect)
31:20 Rapid fire: skip tracing via PI, case tracking software, recommended book
36:00 Restart strategy: do early jobs for reviews, then charge full price
38:20 Parting advice: pull profit out, build wealth outside the business