What do you do when a buyer makes a request? It can be easy to quickly say, “Sure, I’ll do that,” and give them whatever they want. However, Hamish Knox has a far better strategy that will get everyone to what they want faster. In this episode of Negotiations Ninja, Hamish tackles all things buyer requests, including understanding why they’re making a request and how to hold them accountable.
Outline of This Episode
- [1:39] Learn more about Hamish Knox
- [2:20] What to do when a buyer makes a request
- [7:47] Understanding why a buyer makes a request
- [12:14] How to hold buyers accountable
- [17:13] Does the “relationship” only exist in your head?
- [19:14] A good relationship is a profitable relationship
- [20:45] Handling culture shifts when people retire
- [22:58] How to approach virtual discussions
Resources & People Mentioned
Connect with Hamish Knox
Connect With Mark
Subscribe to Negotiations Ninja