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Description

Build a culture of great service and treat your customers and colleagues like royalty! Join Elnian Gilbert, an educator with ZingTrain, as she teaches the recipe for providing service in a way that will make your store stand out! You will learn easy-to-implement (and teach) skills. When you leave this session you will understand what a culture of service looks like, how to deliver it consistently, and how to measure results.

Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan)

 

Recorded February 22, 2023 at Winter Institute 2023 in Seattle, WA

 

Additional bookstore education resources can be found at www.bookweb.org.

Theme by Constant Companion