Providing external customer service is important, but don't forget about your internal customers who keep the business functioning. Research shows that internal customer service can impact job performance, retention, employee satisfaction, and ROI.
My guest today is Patty Soltis. She is a customer experience strategist helping organizations achieve peak performance by creating a customer-centric culture. Join us as we deep-dive into internal customer service from a leader's perspective.
Highlights:
Guest Speaker: Patty Soltis
ABOUT YOUR HOST:
DeNeen K. Attard, Founder, and CEO of Attard Leadership Academy, LLC (ALA), has over 15-years of experience successfully helping to develop aspiring leaders in Fortune 500 companies and non-profits such as AT&T Lowes and Dress for Success. Attard brings a wealth of experience, knowledge, and inspiration to ALA clients by incorporating a growth mindset and positive psychology techniques into each area of services provided. Attard holds a Master's degree in leadership, multiple certifications, and advanced graduate learning courses in human resource management and digital entrepreneurship.
Reach out to ALA at ala@deneenattard.com to learn more about becoming a client or guest on the show.
You can also connect with DeNeen on LinkedIn, Facebook, Twitter, and Instagram.
