Last year, in 2021, I cherished a few conversations of my podcast conversations so much, that I have to revisit them. I feel this conversation is a timeless gift, whether you are an experienced hospitality leader, a brand new general manager or if you aspire to be a great general manager someday. If you are looking for a truly extraordinary leader to follow, listen to Craig Poole, President of Reading Hospitality and a recent recipient of Global Hospitality's Julian Star Award, presented by the International Hospitality Institute. My fellow podcaster friends, Kyle Allison and Greg Fregoso of Hospitality MD made a documentary about how Craig Poole transformed a community in the second poorest city in the country by launching the DoubleTree by Hilton in Reading Pennsylvania. Craig's hospitality leadership philosophy is called, Follow me and I will be Behind You. The film of the same name was a contest winner at the Reading Film Festival, and I encourage everyone to watch it and be inspired. I dare you not to shed a tear or two! Not only did the hotel change the trajectory of the lives of the people who worked there, but the hotel is also very profitable and one of the top-rated hotels on Tripadvisor in all of Pennsylvania.
I hope you will listen and have a new view of the beauty and power of what Craig calls, "authentic hospitality".
For lots of free resources, including the complete show notes to this episode and more, please visit www.adelegutman.com
Follow Craig Poole: https://www.linkedin.com/in/crpoole/
Follow Adele Gutman: https://www.linkedin.com/in/adelegutman/
Watch the film, Follow me and I will be behind you. https://www.reelhouse.org/hospitalitymd/followme/
Do you have any questions about how to inspire 5-Star reviews? Please send them to getgreatguestreviews@adelegutman.com and we will answer them directly with you or in a future episode of Get Great Guest Reviews, the podcast!
Thank you for listening!
Watch the Documentary, Follow Me and I Will Be Behind You: https://www.reelhouse.org/hospitalitymd/followme/
