Listen

Description

I'll be bold and just say it. Technology without humanity cannot resolve the Guest Expectation vs Guest Experience gap that so many businesses are facing today. Technology is a tool. It's just a tool. But in the hands of compassionate people who feel inspired, empowered, and encouraged by their leaders to guests happy, great technology can give them wings to fly.
 
There's so much to think about when exploring the relationship between Humans and Technology in delivering great experiences to our guests, I asked a fellow Customer Experience Strategist, Larry Leung of Transformidy, to join me for a conversation.
 

For additional resources including highlights and complete show notes from this interview, please visit adelegutman.com/getgreatreviews/

Link to this episode and the accompanying blog post with more tips on how to have humanity and technology with together to elevate the guest experience :https://www.adelegutman.com/post/solving-the-guest-experience-with-technology-and-humanity

Website: https://transformidy.com/ and adelegutman.com

LinkedIn: Larry Leung  and https://www.linkedin.com/in/adelegutman/ 

Twitter: https://twitter.com/_larryleung and https://twitter.com/AdeleGutman

If you have any questions about how to inspire five-star reviews, please send your message or comment to getgreatreviews@adelegutman.com and we will be sure to answer them on an upcoming episode and/or directly with you. 

Thank you, in advance for subscribing, and sharing your heartfelt reviews. It means the world to us when we hear that you find the content helpful, and what's more, it helps others find our content too. 

Have a wonderful week. Let's all sparkle some sunshine on our guests, our friends, our families, our co-workers, and our neighbors and send a bit of kindness throughout our country and our world.  Everyone could use a break from these challenging times and enjoy a generous helping of hospitality right now. 

Be the change, 

Adele