The hospitality industry, like most service industries, is filled with people who love to make a positive difference in people's lives. But, when you have a dream of how things at work should be, it can be disheartening when the "realities" of work-life seem to conspire to keep you or your business from fulfilling your potential.
But not all barriers to success are actual "realities". Often it is our own unexamined mindset that inhibits us from taking the very actions that move us closer to our goals. In this episode, I am joined by hospitality expert Cheryl C. Jones, owner of Simply the Best Results and the author of the book, Emotional Self Mastery. We discuss some of our suggestions and insights on how to take charge of your destiny and gently step around any self-talk that isn't empowering your happiness and success.
As Cheryl says, mindsets are neither inherently positive or negative. We as humans simply have patterns of thinking and beliefs that we gleaned from life. These could have come from our parents, our schooling, our self-talk about personal experiences, and even from "experts" on webinars and podcasts. So sometimes we need to reflect and ask ourselves, "Why do I think that?" and, "Is that really true?"
For example, I have heard and read, dozens of times hoteliers and experts saying that most people who write reviews are motivated to do so because they want to complain. That seems like it makes sense, right? But the reality is that according to Tripadvisor the average review is 4.1 -4.4 depending on the year. The new study released by ReviewPro in collaboration with Cornell University says that in a sample of 7,500 hotels around the world, the average review score was 84.6%. Clearly, what is considered a common belief doesn't act stand up to statistical data.
So let's take some time to reflect on some common beliefs that may be holding us back from taking positive action and fulfilling our goals.
To find out more about Cheryl Jones, visit:
Adele mentioned some statistics you can find at the source on ReviewPro:
