Doug Borland and Stephanie Mehlhouse share insights from the 2024 Survey and Diary of Consumer Payment Choice, which was compiled by the Federal Reserve to provide a comprehensive picture of payment preferences and behavior in the United States. Borland is assistant vice president of cash services and Mehlhouse is a senior cash manager, both based at the Charlotte office of the Federal Reserve Bank of Richmond.
Full transcript and related links: https://www.richmondfed.org/podcasts/speaking_of_the_economy/2025/speaking_2025_09_17_payments_trends
