Getting people to join and stay in your team can be a tough yet rewarding experience for a leader. Learning the value of a team at the start of your venture can help your business grow exponentially. In this episode, we're excited to share how John Kitchens and John Gluch talk about one of the most important processes in your business. Get great insights and information from the hiring process, onboarding, and a lot more! Show Notes 2:37 Getting To Know John Gluch In 2003, after earning a finance degree from Arizona State University, John began a full-time career in real estate. He worked with a friend who started a company that flips houses and fell in love with real estate. John has also assembled passionate teams to support clients in every facet of buying or selling their homes. 6:00 How Valuable A Team Is John learned how valuable a team is early on in his career. While others hire agents and put them on commission, he employs people and pays them a salary. This strategy worked and made them profitable. John always knew that he needed people. The bigger the dream, the bigger the team. 9:52 Bringing People In John has two ways to keep his team excited about their earnings. He brings in people who aren't realtors but wants to begin their real estate career and still earn a salary. The second is, he does profit-sharing for the team. 14:36 The Bigger Picture Their mission is to humanize the real estate industry by creating a truly exceptional client experience for people who wants to buy homes. John shares how they align what they do with the company's core values, treating people like people. 16:57 How To Structure Salary John structured agents' salaries on a 60% salary 40% profit share model. He also has other programs like incentivizing people who help new agents, equity in the organization, giving 75% to agents who bring in their own deals, and more. 21:51 Virtual Assistant John proudly shares his experience in hiring virtual assistants overseas. People with amazing talent can do tasks without needing a license. He stressed how it saves them money and that the virtual assistants have been the best part of their company. 24:33 What Changed In VA Realm John shares how the virtual realm has changed over the years. Systems and software have improved a lot, and agencies helping business owners find the best virtual assistants they can find. The talent pool and technology are rising and the opportunity for going virtual has been massive for people and the economy. 30:36 Creating A System John gave a step-by-step approach to how he starts the process. The first is outsourcing anything you can outsource to save you time, then you have to create a system and put all the stuff in that system. Last is to create a checklist in the system that is replicable before you hire a person to teach the process. 34:33 The Hiring Process John has built an amazing hiring process for applicants. He created a system that would lead people to a video explaining the job role, mission, and the company, an applicant will then have to answer several questions. When passed, they proceed to the next step, which will depend on the job role that they applied for. 40:50 Marketing and Advertising There is no more critical marketing than your team. John recommends hiring your VAs first at job hiring sites like Monsters.com, LinkedIn, etc. 49:17 How To Ask Questions John has a set of go-to questions in a form of "examples" because the answers will make him see how they were able to get the job done and make the company better. 52:02 Onboarding Process Once hired, they learn the systems via trainual. It's a compilation of videos explaining how-to on tools, tasks, and things needed for the company. Then, they learn the core values by heart. Part of the process is on-the-job training, which is shadowing them on how they do their job.
