In this episode of Life Accelerated, host Anthony O’Donnell revisits some conversations from the past year all about practical approaches to digital transformation. He highlights ideas and insights from five visionaries in the life insurance industry — Santhosh Keshavan of Voya, Jeff Donaldson at Mutual of America, Deb Waters at Aegon, Ryan Downing at Principal Financial Group, and Bill Pappas with MetLife.
As the industry continues to evolve rapidly, these experts bring a wealth of experience and knowledge to the table, shedding light on the challenges of modernizing infrastructure, reshaping customer experiences, and aligning technology with an organization's purpose.
Discover actionable insights and strategies from the digital transformation in life insurance as we delve into this industry-wide shift.
Key Takeaways:
The shift towards digital transformation in the life insurance industry is driven by the imperatives of innovation and agility.
Embracing the cloud, leveraging customer feedback for improvement, modernizing infrastructure, and fostering a customer-centric mindset can enhance user experiences.
Aligning technology with the organization's overarching purpose is crucial for driving innovation, differentiation, sustainability, and growth in the life insurance industry.
Timestamps:
[00:00] Introduction to the episode
[01:14] Santhosh Keshavan’s case for the cloud
[03:10] Ryan Downing’s words on AI and the customer experience
[05:04] Jeff Donaldson’s Route 66 strategy to modernize the core platform
[07:13] Deb Waters’s take on creating a seamless client experience
[09:51] Bill Pappas’s five strategic pillars for framing technological priorities
[12:30] Closing
Resources:
Connect with Santhosh Keshavan: https://www.linkedin.com/in/santhoshkeshavan/
Connect with Jeff Donaldson: https://www.linkedin.com/in/jeffreydonaldson/
Connect with Deb Waters: https://www.linkedin.com/in/debbie-waters-41b90a1/
Connect with Ryan Downing: https://www.linkedin.com/in/cxcio/
Connect with Bill Pappas: https://www.linkedin.com/in/bill-pappas-9a35048/
