Watch the full episode here: https://youtu.be/QXiRAENvoOU
In this spotlight from episode 350, Charlie Malouf and Idy Csongradi reflect on the unique culture at Broad River and what it means to be a "Memory Maker." The conversation opens with both expressing their appreciation for this meaningful title, which reflects the company's mission to "furnish life's best memories." Charlie Malouf shares the origin story of the term, revealing it was linked to the launch of their new purpose statement in August 2018. Rather than using generic or impersonal terms for people in the organization, the company chose Memory Makers to embrace their collective role in creating lasting, positive experiences for guests and one another.
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