Charlie speaks to Sam Blum, Broad River's Associate Director of the E-Team & Service about her plan to elevate in 2023. We get a glimpse behind the scenes of what it really means to be a Service team member, and how helping guests before, during, and after the purchase really elevates the guest and the Memory Maker experience.
This episode on YouTube: https://youtu.be/IhwpPneXE6M
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