We’re back for part four of our Retail Operations series on Stories from the River! In this second half of a dynamic two-part conversation, guest host Sam Blum, Director of Customer Experience, continues the discussion with a powerhouse panel from Broad River Retail.
Jessica Blackstock, REM of Mooresville, Nathan Jeter, GM of Mooresville, Cindy Orrick, Sales Audit Manager, and Karrin Reed, Manager of Retail Inventory, dive even deeper into the collaborative spirit that drives success across departments. From building trust with store teams to cross-training efforts and building consistency across locations, this episode highlights how strong relationships and shared goals fuel efficiency, accuracy, and exceptional guest care.
The group reflects on how far they’ve come—from feeling siloed to operating as an integrated support system—and how Retail Ops continues to evolve thanks to technology, training, and heart. You’ll hear impactful stories, leadership insights, and laughter along the way as the panel celebrates what it truly means to be a team.
This episode is packed with practical wisdom and authentic connection—don’t miss it!
This episode on YouTube: https://youtu.be/JX9vtjKovPY
Visit https://www.storiesfromtheriver.com for more episodes.
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