This week, I will take you through a Standard Operation Procedure or SOP, which is something to rely on when making massive mistakes. Part of being an entrepreneur is making decisions and sometimes assuming big risks, so making mistakes shouldn't be seen as a rarity. Therefore, having a procedure to know how to react to these unfortunate yet common events is very important.
After listening to this episode, you won't be exempt from making mistakes, but you'll be equipped with this five-step process to deal with them the best way possible.
What You'll Learn:
- Why you should always start by apologizing after making a mistake
- The importance of owning your errors immediately instead of causing more damage by deflecting your responsibility
- Why making your teams feel terrible about their mistakes is never the best option
- Taking a pause and reflecting on what you learned from the mistake we made
- Don't beat yourself down for your mistakes, and be compassionate when you fail
When someone from your team makes a mistake, as a leader, you should take conjunct responsibility for it. The team members who are with you for the long run do care about your business, so if they err, it is because you didn't give them precise instructions or the expectations weren't clear enough. They can also make mistakes because they are not the right fit for the role, which, unfailingly, drives the responsibility for the mistake back to you.
Resources:
- Free Training: Sign 1-3+ clients a week on evergreen: https://www.roseradford.com/stepup-podcast
- Download the FREE Business Bottleneck Diagnostic Tool https://www.roseradford.com/diagnostic
- Visit my website https://www.roseradford.com/
- Find me on Facebook https://www.facebook.com/rosekirbycoach1
- Find me on Instagram https://www.instagram.com/iamroseradford/
- Let’s connect on LinkedIn https://www.linkedin.com/in/rose-radford/
