This is an interview at the Salesforce Agentforce World Tour in Washington, D.C., held on March 29, 2026, at the Washington Convention Center.
Mia Jordan was the federal CIO twice and brings a unique view to the discussion of challenges and solutions around federal technology. She sat down with Federal Tech Podcast at the Salesforce Agentforce World Tour to give her thoughts on AI and innovation in the federal government.
Jordan notes the federal government has used AI for a decade, but now faces pressure to move rapidly from concept to production.
Although there is a sense of urgency from federal leaders, Jordan cautions that a human being should be in the loop when deploying AI. One way to accomplish this goal is to use tools that assist with it.
One example she uses is the Salesforce tool Einstein Next Best Action. It can look at a workflow and make suggestions for a human to select.
Jordan also addressed how the Informatica acquisition lets agencies track data lineage—who created it, when, and how it is used—so they can defend decisions during audits. touches on the role of low-code tools in automation and the need for reimagining workflows.
Connect to John Gilroy on LinkedIn https://www.linkedin.com/in/john-gilroy/
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