"Challenging yourself to do things differently"
Part two of this unique podcast explores the importance of being flexible and adaptable and not formulaic in customer service.
Maya notes that everyone can offer good customer service - but not many can be bold enough to do things differently. That includes enabling employees to take risks based on their judgement of a situation.
Self-awareness about your mental toughness is also explored – to understand your mental response to the immediate situation creating an ability to switch between the negative and the positive mindset in order 'to smile' at your workplace and do so authentically.
The challenge for leaders in customer service is to help staff find the purpose in what they do/job satisfaction to deliver that 'authentic' level of service.
What shines through in both parts of this podcast is the passion of a very talented individual who is constantly learning how to do what is already excellent, even better.
Listen, learn and be inspired.
