Description

In this episode of the Level Up Claims Podcast, Galen Hair chats with Derrick Mains, an Emmy winner known for his unique take on business innovation. Derrick shares how shifting focus from traditional KPI-driven models to empowering frontline workers can skyrocket efficiency. His insights, rooted in personal stories and historical examples, challenge the status quo, offering fresh perspectives for contractors, adjusters, and law firms amidst the influx of private equity. Tune in for a transformative discussion on building better business processes!

Highlights

• Derrick’s Emmy-winning show “Riding Phat”
• Discussion on societal nostalgia
• The emergence of Process Fixer in 2022
• Derrick’s early inspiration for systems thinking
• Henry Kaiser’s innovative management during WWII
• Critique of modern KPI-driven management
• Importance of human interaction in the workplace
• Visualizing goals for effective team collaboration

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• hair@hairshunnarah.com
• https://levelupclaim.com/
• Connect with Derrick Mains
• https://theprocessfixer.com/