Do you always expect the expert to be right? Times are changing! In a pre-Covid world, staffing and stock shortages weren't an everyday problem. Today, those issues are disrupting customer's and professional's expectations alike, causing estimate errors and delaying timelines for months on end. Being a customer is no longer a passive role: It's time for the customer service exchange to be a real partnership. On this episode of Let's Talk Service, I discuss how to ask the right questions to navigate tricky customer service situations, properly manage emotions and expectations, and create a partnership that will leave you feeling truly satisfied.
This episode, we discuss:
[0:54] The impact of not asking the right questions
[4:24] How to build a partnership with the experts
[5:46] What to do when you're given an estimate
[7:50] Why 'client pleasing' causes issues in a post-Covid world
Thank you for listening! I'd love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you're interested in more information, check out Bond and Des Voeux on Instagram!
