If you have worked in the customer service field for any amount of time, the odds are you have experienced some type of customer complaint. While we have been socialized to cringe at complaints and even become defensive at times, customer complaints can actually be very valuable for your business. Join us for this week's episode as we discuss ways to approach customer complaints that will leave everyone involved, including you, feeling more satisfied.
This episode, we discuss:
[2:54] How to focus on the fix instead of the blame
[4:45] Using empathy and accountability when approaching a complaint
[8:22] The importance of follow-up
Thank you for listening! In a future episode, we would like to use real-life customer complaint scenarios and discuss together the best ways to approach them. If you have a customer complaint story you would like to share, whether you were the customer or you were on the receiving end of the complaint, please contact us on Instagram. We will make sure we change names to keep everyone protected, but it will give us a great opportunity to discuss the difference between successful and not-so-successful approaches to complaints.
As always, I'd love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you're interested in more information, check out Bond and Des Voeux on Instagram!
