In our last episode, we chatted about customer complaints, how to deal with them, and how to regain a customer's confidence when it's once been shaken. In today's episode, we are discussing how to complain effectively.
I know that this can be challenging sometimes as we tend to allow our emotions to get the best of us but there is a way to get your point across without letting these external factors take over.
This episode, we discuss:
[1:15] The best piece of business advice I've ever received
[2:55] The key elements of a complaint
[5:30] Evaluating why things didn't go the way you had hoped
[9:00] Why most businesses truly value feedback
[12:08] How focusing on blame detracts from our complaints
As always, I'd love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you're interested in more information, check out Bond and Des Voeux on Instagram!
