Have you ever lodged a complaint and felt like no one was really listening? Or maybe worse - Have you taken a moment to compliment a service and then felt like an inconvenience for taking up their time? On this episode of Let's Talk Service, we dive into the cross-industry epidemic of customer service apathy, discussing what we think is the driving force behind this trending "no one cares" attitude.
This episode, we discuss:
[03:20] How a lack of listening can hinder proper customer service
[04:08] What is causing customers to feel disempowered and disenfranchised
[05:46] The impact of status and familiarity on customer service
[06:56] The disconnect between the customer and the service provider
[08:29] What to expect on future episodes
Thank you for listening! I'd love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you're interested in more information, check out Bond and Des Voeux on Instagram!
