Being a service based industry, we should provide both excellent pet care and excellent customer service. However, as we strive to meet those demands on us and our business, there may be some pitfalls along the way.
We cover the common ones we see in pet care, and those we have fallen into. We share how to avoid them and get out of them, if you find yourself already in one. Natasha O’Banion answers, “What’s one policy you wish you would have started sooner?”
Topics on this episode:
Main takeaway: Avoiding the pitfalls in pet care means working on our mindset around false beliefs we hold about ourselves and our businesses.
Full show notes and transcript
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