What does it mean to serve others well? Pet care is a service industry at its core, meaning we need to be hyper focused on the needs of our clients. Madeline Best, co-owner of Happy Bark and Tails and Royal Dog of Honor, shares how she is balancing serving others, while running a business that meets her lifestyle. By leaning into wedding services, she's found flexibility while also giving her clients a high-end service. She shares how she's changed her staffing to hiring full-time only, and how we can continue to refine the services we offer, without losing touch with ourselves.
Main topics:
Rebranding with a purpose
Services that fit your lifestyle
Running wedding services
Refining your service offerings
Being clear to be kind
Main takeaway: When you come into this industry, you need to be able to serve.
About our guest:
Madeline grew up on a farm in the Dominican Republic with many different animals, including many herding dogs. Being around dogs for most of life, she developed a deep appreciation for what comes along with being a dog owner. After working for several years in NYC in the hospitality industry she moved to NJ where she met Gabriel. Together they got a dog, whom they named Lola. Lola has been the inspiration behind Happy Bark & Tails. Gabriel is a Computer Science major graduate, you know the geeky guy that programs our software, yeah thats him! Gabriel grew up most of his life in Puerto Rico where he played professional college basketball. There he rescued many street dogs and nursed them to health. Gabriel is a compassionate dog lover. Although he has a degree in Computer Science, he has followed his passion! Which is working with dogs and their families and co-founded Happy Bark & Tails with his wife Madeline.
Links:
Previously: https://www.petsitterconfessional.com/episodes/182
HoneyBook: https://www.honeybook.com/
https://www.instagram.com/sourcingfreedom/
https://www.instagram.com/royaldogofhonor/
Follow their van build: https://www.instagram.com/sourcingfreedom/?fbclid=IwAR2g9X8y5msSOLHiFyfmt-FGapIHIhEdin3OcgZm2HcyxOwMBor-6cHqPkY
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Full show notes and transcript
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