How do you delight your clients? To delight your clients, you must first find delight and joy in the services you’re offering. Morgan Weber, owner of Lucky Pups Adventure, joins the show to talk about how living a fulfilling life in the present is crucial rather than waiting for some future event to happen. She explains how taking the time to appreciate the little things in life and finding joy in even the most mundane tasks is essential. She discusses how to ensure customer satisfaction by finding delight in the services you offer. Then stress the importance of treating every client with the utmost care and attention to detail, which can lead to word-of-mouth referrals and long-term client relationships. She also gives advice on how to grieve the loss of a client’s pet and how to work closely with a significant other in your business.
Main topics:
Main takeaway: Prioritize joy, flexibility, and personal growth in both personal and professional lives.
About our guest:
Morgan Weber is the founder of Lucky Pup Adventures in Sioux Falls, South Dakota. After her previous career left her burnt out and unsatisfied, Morgan spent the last 10 years growing their pet care business and was chosen as the PSI 2022 Pet Sitter of The Year. Morgan believes in serving with exceptional, authentic customer service while still creating a great life for her and her team. She founded Memory Flame remembrance candles in 2020 after the death of her young dog left her trying to heal her broken heart.
Morgan wants to embolden other Pet Professionals to lead full, happy lives. She encourages pet professionals to build businesses that allow them to live life more like the pets they serve: with joy, enthusiasm, and time for their favorite things.
Links:
Profit First: https://amzn.to/3lseUCv
The Gap and The Gain: https://amzn.to/3K7bE9V
The Five Invitations: https://amzn.to/3KaMbfP
https://www.instagram.com/morganandenasweber/
https://www.instagram.com/theaquariumkeepers/
https://www.instagram.com/_luckypup/
https://www.instagram.com/memoryflame.co/
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Full show notes and transcript
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