Real estate is challenging. Each aspect of real estate has its own unique bstacles, whether you're buying, selling, remodeling, building, or maintaining a property.
It may be a particularly difficult environment to navigate for individuals who deal directly with clients and offer services. They must control expectations and provide as reliable counsel. When customers' expectations are too high, they must rein them in and assist them realize what could be feasible.
Everybody has a distinct idea of what excellent service is since real estate professions are so diverse. In the real estate industry, success is largely determined by how much emphasis is placed on the customer experience (CX). Customers will have questions, concerns, comments, and requests for updates during the stressful process of buying, selling, or even renting a home, and they want responses right away. Years ago, a day's delay in responding to a client may not have been a problem, but in a competitive market like real estate, a smooth customer experience and ease of communication with an estate agent are essential.
Potential house buyers may now search for homes online on a number of websites, compare amenities and pricing, and even take virtual tours thanks to technological advancements. Customers have higher standards and more exacting expectations for the entire purchasing or selling process since these early automated actions are now so easily available. However, word-of-mouth recommendations and a positive reputation are still crucial components of the estate agency sales process, particularly for local, independent firms, so it is still crucial to ensure that they are providing outstanding customer service in all areas.
Charles Holloway of Holloway Experience Real Estate joins The Entrepreneurial Agent to discuss being authentic and treating clients as family, building and delivering the ultimate customer experience, using technology to connect people in real estate and much more.
00:00 Introduction
0:45 Introducing Charles Holloway
1:23 Charles' path and how he got into real estate
5:09 Charles' passion and approach in real estate: making it a ministry
9:39 On being authentic and treating clients as family
11:50 Using technology to connect people in real estate
16:28 The need for more union around the real estate agent profession
19:20 The real job of a seller: not selling, but uncovering needs
22:14 The real estate agent as an advisor and a wealth builder
25:52 What Charles does for fun
Connect with Paul
Website: https://vantagepointresidential.com/
LinkedIn: https://www.linkedin.com/in/paul-neal-47b8478/
Connect with Charles Holloway
Website: https://www.hollowayexperience.com/meet-the-team/
Phone: 757.727.3887
Email: Charles@HollowayExperience.com
Instagram: https://www.instagram.com/thehollowayexperience/
Facebook: https://www.facebook.com/hollowayexperience/