One of the most exciting things is getting new clients. But with new clients come questions and sometimes some sticky situations.
For many of us, we can get frustrated and bothered when questions arise about discounts, refunds, appointment requests out of our typical hours, etc. But...if we can reframe our minds to think about these questions as due diligence and not devaluing us and what we do, we can communicate so much more effectively and more like a staging business owner who is grounded and in demand.
WHAT YOU’LL LEARN FROM THIS EPISODE:
- When and why questions arise for your clients.
- The one sentence you can add to almost every response that helps create a better experience for both you and your client.
- Clear ways that you can respond to many of the questions you are asked.
- Why you want to have a handy set of responses available to you for better communication.
- When and why you may consider not charging someone a fee for breaking one of the policies in their signed client agreement.
RESOURCES:
ENJOY THE SHOW?