In this episode, I’m joined by the dynamic Shari Morton, at Shared Drive, who’s rewriting the rules for online sales success in the homebuilding industry. We break down the end-to-end customer journey—from first contact to post-close service—and how OSCs can drive conversions and referrals. With stories, humor, and straight talk, this episode offers something different: a full-spectrum view of where sales and service meet. Listen in and level up.
