Why is an understanding of systems critical in quality leadership? Dr. W. Edwards Deming teaches that 94% of outcomes (good or bad) are attributable to issues of systems, not the people in those systems.
Understanding the basics of systems theory, and thinking from a systems perspective, makes us better people and more compassionate leaders.
Three practical steps to living and leading with systems in mind:
1) Don't take or make it personal - separate the person from the process or the system
2) Suspend judgement - don't make it an issue of character
3) Stay curious - assume there are things you don't, but need, to know
Bonus Ted Lasso "Be curious" clip (youtube)
