Caroline interviews Samantha Gadd, author of the book Employee Experience Design: How to Co-Create Work Where People and Organizations Thrive. Samantha presents a proven, step-by-step methodology for implementing Employee Experience Design (EXD)—an approach that designs with employees rather than for them, leading to more engaged teams and superior organizational performance. Drawing on decades of HR and leadership experience, the book introduces essential tools including the PREP Framework, which breaks employee experience into Purpose, Relationship, Enabling, and Performance categories, and the Double Diamond design process used by companies like Apple and Microsoft.
More from Samantha:
Check out more of Samantha's work at samanthagadd.com.
More from Caroline Dowd-Higgins:
Head to carolinedowdhiggins.com to book Caroline as your next keynote speaker, check out her books or get in touch.
