Laura's website: bosswhispering.com
-not cut out for the nuts-and-bolts of medical education, she got a degree instead in clinical social work
-Joined the first Assistant Employee Program in Alaska
-A near-workplace murder leads to Laura's interest in workplace bullying
-Founded the Boss Whispering Institute in 1994
-abrasive bosses are not aware of the damage they're doing
-guiding bosses to see their responses and those of their employees as fight or flight mode
-The difference between school and workplace bullying- employees have a vested interest in improving their conduct and saving their jobs
-Bosses are confronted with the negative perceptions of their workers, the end of denial
-Entering the Age of the Unruly
