There are certain phrases that can help diffuse any situation, certain phrases that can make people feel better this week. I'm going to introduce five phrases that we should. All use more by phrases. That will make our lives a little bit better especially if we're a manager. I'll start with the first one right after this.
Tell me more. That simple phrase is a great way to communicate several things. First, it lets the person know that you're listening, you have listened to what they said and you understand now is the time to ask for more information and secondly, you are asking for more information. Say, the person is upset and really wants to complain about your company or your product, you are letting them vent and get all of their emotions out. That simple phrase, tell me more is a great way to let someone feel like they're being listened to.